Reusable product model
Create a template for the measurements and supported controls shared by a product family. Keep each installed unit individually identifiable.
Connected products
Make the connected experience part of your product.
Give a product its own identity, measurement model and customer-facing workflow. The experience should explain what the device is doing without exposing raw implementation details.
Customer setup
Plan how a customer connects the device, confirms that it is reporting and finds the information they need. Account for a change of network or replacement hardware.
Ongoing operation
Define how support teams investigate a missing update and how compatible devices receive firmware changes. Include version information and release checks in the product plan.